[**The problem nobody talks about in customer success: Slack overload and how to deal with it**](https://www.strategiccustomersuccess.com/post/the-problem-nobody-talks-about-in-customer-success-slack-overload-and-how-to-deal-with-it)

You manage a large portfolio of accounts. Every client has their own Slack channel. Every day, things happen in those channels. Issues get flagged. Decisions get made. Blockers appear. Most of them you never see. Not because you don't care. Because there are 100+ channels you need to monitor and you have many other priorities. That's not a communication tool. That's a firehose. For a long time, I accepted this as the cost of doing business in CS. You catch what you catch.

[Chad Horenfeldt](https://www.strategiccustomersuccess.com/profile/chad-horenfeldt90017/profile)  
Apr 17  
4 min read  
413 views