Buy your copy of The Strategic Customer Success Manager today
Available in paperback and ebook on Amazon.
In The Strategic Customer Success Manager, you will learn:
- How to quickly build trust with customers
- Proven techniques for mastering strategic conversations
- Strategies for aligning with cross-functional teams
- A proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations
- Practical strategies for identifying and handling at-risk accounts and preventing churn
Looking to uplevel your customer success skills?
Meet Chad Horenfeldt
Chad Horenfeldt is an award-winning customer success executive with over 20 years of SaaS experience who currently serves as VP of Customer Success at Siena AI, having previously held leadership positions at companies including Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua). Beyond his corporate achievements, he is a recognized thought leader who shares customer success insights through publications and speaking engagements. Chad has received numerous industry awards, including being a 3X Top 25 Customer Success Influencer.
What people are saying about The Strategic Customer Success Manager
With customer expectations evolving at record speed, this book is the essential guide for forward-thinking CSMs. It builds on existing resources and elevates customer success to a strategic discipline.
Wayne McCulloch
Chief Customer Officer at Alkami Technology, author of The Seven Pillars of Customer Success
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Why did I write The Strategic Customer Success Manager?
It's my way of sharing some of my life lessons with others, aiming to elevate the customer success industry.
What exactly is a strategic customer success manager?
I’ve shared an excerpt from my book, The Strategic Customer Success Manager, and provided a few additional resources.